- Industry Experience - Allnet4u is run by management who have
extensive (5 years+) industry experience in both the dedicated server and
hosting industries. Our main management help other profitable hosting companies
since +10 years and are now doing it for themselves. This means
we have a wealth of marketing, sales, support and system
administration skills to draw upon and you can be assured that our business
will be managed properly and thus, be stable and profitable year-on-year.
- Guaranteed Reliability - On all our hosting packages we guarantee
99.9% server and network uptime and on our managed dedicated servers we
guarantee 99.9% network uptime. Not only that, we also guarantee the
reliability of our support team for both our hosting and dedicated server
packages. We guarantee a five hours response (most of the time it is much
lower than this) as well as a ten hours problem resolve. Our final
guarantee is that we will have technicians on-hand 24/7 to resolve your
problems. With these guarantees you can be certain that you will gain a high
level of service should you require it.
- Support You Can Depend On - We can assure you that we'll have
highly qualified support technicians available the minute you need them. Our
support team all have multiple years of industry experience in supporting
Linux and Window servers and therefore you are guaranteed a fast and effective problem
resolve. Our technicians are fully trained in Customer service skills and we
are regularly complimented for our excellent customer service skills. We
don't have multiple support levels that decrease efficiency and slow down
the problem resolve process, instead we have one level of highly qualified
technicians in order to ensure the first person who reads and responds to
your issue is the person who can solve it for you.
- More Control - Our Customer Control Center and Domain Services
Administration Panels are designed with our customers needs in mind. We know
that when you want to have something changed or need a piece of information
you don't want to have to wait in a queue for staff attention, we save you
the hassle and make sure you have the ability to view and change any
information you could possibly need to, any time day or night. We also add a
higher level of control for both hosting packages and dedicated servers, if
we receive multiple support requests for something then our aim will be to
automate it and put the control in your hands so you can get the task
completed without the need for our intervention at all.
- More Products and Features - We aim to add as many features as
possible into every offering at ManageMyServices and we do this while also
providing some of the best value in the industry, our prices may not always
be the lowest but we believe they provide exceptional value for money due to
the features that we provide in those packages. We provide large amounts of
resources in both our dedicated and standard hosting ranges, likely much
more than you could ever actually use, but in our quest to give you the
ultimate in scalability we know this is key. We're constantly working to
build on our extensive range of packages and continue to develop new
features and services to offer our valued customers. If we notice something
that many customers want and we don't offer it, we will develop a solution
to please our customers. We also do many custom orders and are happy to
quote for something not already on our site if the need arises.
- Scalability - Our multiple internet service divisions enable you
to scale as soon as you need to. You can easily go from a small reseller
hosting account to a larger Managed dedicated server package and then
move up to a customized managed dedicated server as soon as you need to.
This means you only ever need to pay the minimum to suit your requirements
and can then quickly and easily scale-up when website demand dictates and
therefore you gain large efficiency and more importantly, cost savings.
- Stability - We are completely stable both financially and
operationally and fully intend to remain that way. We know what mistakes
other internet service providers have made and know exactly the way a
hosting company should be run, the fact we have a wealth of industry
knowledge and expertise behind us means we can avoid problems that our
competitors may not see coming. We are fully long-term debt free and are
profitable month-on-month and have been since our first year of operation.
We know exactly where and where not to cut our costs and our sound business
decision making processes ensure that our company will remain stable not
just next month but will still be around and profitable in three years time.
- Honesty and Integrity - If there is a problem we know you want a
detailed explanation as fast as possible. We know communication is key and
therefore endeavour to provide as much communication as possible via as many
methods as possible in the event of any problems occur. If there are issues
we will be completely honest to our customers and always let them know the
full details of the situation and what is being done to correct the problem.
- Understanding - Our management were once customers of other
hosting companies so we know and understand the level of service our
customers expect. When we first set out on the internet many years ago we
were customers of companies who consistently provided poor service in terms
of both uptime and support. Now we are running our own business we are able
to learn from this and ensure we give our customers the service we would
expect to be given to us if we were in the clients position.
- Customer Backing - Our customers agree our service is superior to
many other internet service providers. We know that customer satisfaction
is possibly THE most important marketing tool we have available to us so we
strive for 100% customer satisfaction in every customer touch point from
sales to support.
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