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It is our intention: to maintain a continuous assurance of networking health to our customer
base. "End-user Content" is hereby defined as server content uploaded by
a customer of a direct client of Allnet4u, including, but not limited
to the following: PHP modules (bulletin boards, forums, guest books,
picture galleries, etc), installed P2P softwares, formmail or sendmail
scripts, content uploaded via FTP, SCP, or web form to the server in question.
Regardless of the phases outlined below, permanent (irreversible) termination of
any server profile may be required at any stage by a Technical Group
Administrator, which corresponds with the Allnet4u Official AUP and the
protection of the health and efficiency of our critical network segments,
regardless of situation’s parameters. Extreme processes will only be
instigated in warranted cases, of course, depending on severity of attack
and/or depth of server intrusion, as we attempt to provide our customer a
chance to rectify the situation with the following recourses:
Phase I - Deactivation/Quarantine
Initial Deactivation;
(12 hours), cool down. A ticket will be logged within Technical Support,
and the server will be set to Abuse Quarantine status, within our internal
records. Any and all available data on the violation in question will be
passed to the customer during this time. Temporary access through a
separate address, or a similar recourse, will be available to the customer
during this time, in order to provide for repair, cleansing, and required
security advancements in preparation for the end of the "cooldown" phase.
In the case that we, or an upstream provider, is actually required to black hole
the server’s address space due to massive network connectivity issues, we may
provide a specific IP to the customer for connecting to the server during the
“cooldown” phase.
Reactivation will continue only after current
Abuse Engineer and on-staff Administrator approve. Attached monitoring and
any other affected FS-provided services must be revived upon server
reactivation. Ticket details, resolution data, any helpful information
WILL be logged to the permanent notes in the dedicated server profile in
question. After determining that the server is once again in an optimal
and secure operating condition, the customer will be allowed to upgrade to
higher levels, pending an Administrator’s approval.
The server will remain
deactivated until an Administrator is satisfactorily convinced of the customer's
ability to handle administration of end-user content going forward. The
customer in question will be required to sign a "Final Chance" clause, if
approved for reactivation by an Administrator, which, if breached, will require
a mandatory cancellation of services (WITHOUT RECOURSE) regardless of the
circumstances involved.
Phase II - Administrative Hold
In the event of a second
moderate to major violation of this nature **WITHIN 60 DAYS**, as determined by
currently on-call Abuse Engineer or Administrator, the server in question will
be permanently deactivated, including all attached services & support
pathways.
Stipulations to Administrative
Hold & Expiring Violations
There is no required turnaround time, or
preset cool down period, when a server is placed into Abuse Quarantine &
deactivated. Servers
upgrades will *not* be available during a quarantine phase, nor will the
purchase of Allnet4u "Advanced Support", as the policing of end-user
content and all related situations are wholly the responsibility of the customer
in question. As previously eluded to, multiple violations are recognized
within two month (60 day) intervals - beyond that, internally-noted Abuse
violations may be deleted from the server’s permanent record.
Phase III - Deep Analysis & Cleansing.
Before Phase II -
Deactivation is required by the acting Abuse Engineer or current Administrator,
the customer in question will have the opportunity to purchase a package of
"Advanced Support" as an *exception* (separate addition) to Allnet4u hours:
this hour of Advanced Support (normal Administrative fee of $100.00/hour) is not
tallied within our structure, as the responsibility over end-user data is
always the complete responsibility of the customer in question. This hour
(minimum) of "Advanced Support" will be utilized as an advanced cleansing and
security procedure - including all regular criteria checks, though with a
particular focus on the abuse of end-user application content:
elderly/outdated/vulnerable software builds, poorly-secured application
interfaces, or any other possible modules that may allow unscrupulous
behavior. Deep analysis of webserver (or any other apparently compromised
service), will transpire, and filesystem-wide sweeps for weak/manipulatable
content will occur. Once complete, details of the audit will be logged
within the permanent notes of the server profile in question. An 'official
deactivation' will NOT occur in this case, though we may require a temporary
Ethernet deactivation, depending on the severity of the issue, not to exceed the
maximum time needed to bring the problem under control. The customer will
be informed of the anomalies that were present, and should be instructed on
proper maintenance practices going forward, in lieu of assuring up-to-date
applications (or any form of content), throughout their customer content
hierarchy.
Notice: Please make sure to verify twice your order. If you decide to cancell after your payment and before the server is online (24-48 hours) charge fees of $25.00US
will apply for our administration fees and time
If your server is online (24-48 hours after) there are no refund. Your server will stay online for the time of your payment.
Please read our Acceptable Usage Policy
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